Privacy Policy

1. What we collect

Your chat: the messages you send, her replies, the facts she remembers about you, photos you sent her while that was offered and photos generated for you.

Your account: a random identifier stored in a cookie so your chat stays yours; your email address if you give it at checkout, sign in with it, or sign in with Google.

Payments: Whop (and Stripe, for some earlier purchases and subscriptions) process payments. We never see or store your full card number; we receive what we need to deliver what you bought, such as the amount, your email and your billing country.

Usage: pages viewed, buttons used, device and browser type and approximate location, through PostHog (EU) on our own domain. The text of your messages is never sent to analytics.

2. How we use it

To run your chat and her memory of you, generate her replies and photos, process payments and deliver what you bought, send the emails you can expect (sign-in codes, "she sent you a photo", purchase and account messages), keep the Service safe (including screening for minors and responding to self-harm), prevent fraud and abuse, measure our advertising, and improve the Service.

2a. Legal bases

Where the law asks for one, we rely on: performing our contract with you (your chat, her memory, photos, payments and delivery); our legitimate interests (keeping the Service safe, preventing fraud, measuring and improving it); your consent where it is required (for example certain cookies and advertising measurement); and our legal obligations (tax, accounting, and responding to lawful requests).

3. AI processing

To generate her replies, your conversation and the facts she remembers are sent to our AI model provider (Venice AI). To generate photos, a description of the scene, without your name or contact details, is sent to our image-generation provider. These providers process the data on our behalf to produce the output and nothing else.

4. Advertising measurement

On our store pages only (never inside your chats), we use Meta's pixel and TikTok's pixel to measure our ads, and when you buy our server also sends each of them a purchase event (Meta's Conversions API and TikTok's Events API), so an ad can be measured when a browser blocks the pixel. Those events include your email (and, for Meta, your country and state where we have them) and our account identifier, irreversibly hashed before they leave our server, plus your IP address, browser user-agent and that platform's own click and browser identifiers, which the platform requires unhashed. Use your browser's tracking protection to refuse this, or email us and we will stop.

5. Who we share it with

Only service providers working for us: Whop and Stripe (payments), Venice AI and our image-generation provider (her replies and photos), Vercel, Railway and Cloudflare (hosting and private photo storage), Resend (email), PostHog (analytics) and Meta and TikTok (advertising measurement as described above). We may also disclose information to comply with law, enforce our Terms or protect our rights. We do not sell your personal information.

6. Emails

Emails in which she writes to you first carry a link that stops both those and the "she sent you a photo" emails for good. To stop any other email that is not about a purchase or a sign-in, write to us and we will.

7. Retention

We keep your chat while your account exists so she can continue it. Her memory of you may reset under the limits in our Terms, but your message history stays until you ask us to delete it. Photos you sent her earlier are kept privately until you ask us to delete them. Payment records are kept as long as tax and accounting law requires, and a record of each purchase and of your access to what you bought (when, from which IP address and browser, and what you opened) is kept for 24 months from when it is made, only to answer a payment dispute, and then deleted.

8. Security and international transfers

We protect information with reasonable technical and organisational measures, but no system is perfectly secure. Your information may be processed outside your country, including outside the EEA and UK; where it is, we rely on a lawful transfer mechanism such as the European Commission's Standard Contractual Clauses.

9. Your rights

Depending on where you live, you may access, correct, delete or restrict your information, object to processing or withdraw consent. To delete your chats or exercise any right, email hello@nyxie.chat from the address you used, or tell us which chat is yours.

You may also complain to the data-protection authority where you live.

10. Children

Nyxie is for grown-ups. We do not knowingly collect information from minors; a conversation that indicates a minor is restricted for good, and we delete information from a child when we learn of it.

11. Cookies

We use cookies to keep you signed in to your chat, remember your selection in the store, measure usage (PostHog) and, on store pages, measure ads (Meta and TikTok). You can control cookies in your browser; your chat may not work without its own cookie.

12. Changes and contact

We may update this Policy and will post the new date here. Privacy questions: hello@nyxie.chat.