Refund Policy
Last updated: November 13, 2026
This Refund Policy is part of our Terms of Service and covers everything sold on nyxie.chat by AI Models LLC, a Wyoming limited liability company (filing ID 2026-002090786, registered office 30 N Gould St Ste N, Sheridan, WY 82801, USA), trading as "Nyxie" ("Nyxie", "we", "us", "our").
1. Delivered the moment you pay
Everything we sell is digital and delivered immediately: her chat opens, credits are added and the prompt pack unlocks the moment payment confirms. For that reason, all sales are final and payments are non-refundable to the maximum extent permitted by law.
2. Consent to immediate access
By completing a purchase you ask for immediate access and acknowledge that you lose any statutory withdrawal or "cooling-off" right that would otherwise apply to digital content, to the extent permitted by law.
3. If something is wrong, we fix it
If something you bought does not work or is not what the page described, tell us within 7 days of that charge at hello@nyxie.chat, from the email you paid with, and describe what is wrong. We reply within 24 hours and will, as fits the problem: restore your access to her chat, re-run or replace photos that failed, restore credits, or move your purchase to another character of equal value.
4. Refunds we make automatically
Only yours: if another buyer's exclusivity for the same character is confirmed before yours, your Only yours payment is refunded in full automatically.
Photo credits: a photo that fails to generate does not use a credit.
5. Subscriptions
You can cancel a subscription at any time from the manage link in her chat. Cancelling stops future renewals; you keep access until the end of the period you paid for. We do not refund part of a period already started.
6. What we do not refund
A purchase you changed your mind about or did not use; messages, memory or photos already delivered; anything shared, resold or obtained through a breach of our Terms or fraud; costs of third-party tools.
7. Chargebacks
Please write to us before disputing a charge with your bank: we answer within 24 hours. If a payment is charged back or reversed, the access it paid for ends.
8. Your statutory rights
Nothing here limits rights you have under mandatory consumer law where you live; where such rights apply, they prevail to the minimum extent required.